As Soulstice Therapies, I am committed to protecting the privacy of all clients and those who contact me, book treatments with me and visit my website. By using this site, ordering gift vouchers and booking treatments with Soulstice Therapies you agree to the collection and use of your information as outlined in this policy.  Upon booking your first treatment with me, you will be asked to confirm your consent to hold information as is relevant and detailed below. This policy may be updated on occasion, so please review it from time to time.

My assurances to you, as my client:

  • I keep to a necessary minimum the amount of information I hold about you, depending on what is required in order to conduct my business. This includes some medical information.
  • I use your data to respond to your enquiries about my services (the lawful basis for this is “Consent”) and to provide my services to you (the lawful basis for this is “Contract”).
  • I delete your data when it is no longer needed (where there has been no contact in excess of 6 years) or if you ask me to.
  • I apply appropriate security mechanisms to protect your personal data.

What personal data do I hold about you? – I may collect and process the following data:

  • Information about how you use our site, for example, pages viewed.  This may include traffic, location and other communication data via Google Analytics. Only information allowed by your personal settings is accessed, please check your privacy settings on your device or PC if you are not sure what information is being transmitted or wish to alter this.
  • Information you provide to me: such as when you enquire about a treatment, order gift vouchers or sign up for a course or to be contacted with news and offers via my occasional newsletter. You can choose to unsubscribe to the newsletter at any time.
  • When you sign up for a course, I will sign you up to a specific MailChimp campaign in order to send you course information, which you can opt out of, should you wish.
  • Information that you provide when you communicate with me.
  • Information provided during your initial consultation with regard to your personal health.
  • Information provided regarding ongoing health during future treatments with me.

Use of Cookies – My website may use cookies where appropriate to gather information about your computer in order to assist in improving the website. If used, cookies are downloaded to your computer, but information gathered will not identify you personally as it is statistical data. You can choose to decline any cookies by going to “settings” on your computer. If you want to know more about cookies go to: www.AboutCookies.org.

Using Your Information – I use your information to offer my services to you

  • In order for me to carry out each treatment with you with full awareness of any health conditions you have that can affect your treatment or can be affected by your treatment and to adjust accordingly, where required.
  • For communicating information about courses you are signed up to or treatments, appointment spaces and new offers, where consent is given.

Sharing information with Third Parties – I only share your information if it is necessary for the validation, or organisation of a treatment with a third party, all of whom you will be made aware. Each business with whom I share information holds a Privacy Policy which reflects their requirements to conduct business. I suggest that you view the Privacy Policy of each third party if you have any concerns and you are, of course, free to contact me with any questions.

  • 10to8.com – Bookings are made via an online booking system held with 10to8.com.
  • Mailchimp – For the purposes of sending out course information and occasional newsletters.

Social Media sharing buttons – I use a Facebook Share widget on my website. As a result, the website makes requests to Facebook’s servers for you to be able to share webpages using your Facebook account. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook . For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about…

I use a Twitter Tweet widget on my website. As a result, the website makes requests to Twitter’s servers for you to be able to tweet webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy: https://twitter.com/en/privacy…

There is a Linkedin Share widget on the website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy: https://www.linkedin.com/legal…

I will never share or sell your information to anyone else.

Storing Your Personal Data – I store handwritten information on consultation forms and ongoing client cards in a secured filing system and also, where permission is given and in transitioning to a paperless office, I store all medical history received online (and former information received in person) in digital form on writeupp.com – a  highly secure online database used by many other health and therapy businesses, including the NHS. The information is not viewed or used by the provider in any way. This service stores all information on restricted database servers using industry standard measures to prevent its loss, misuse and alteration. It is possible that these servers may store your data in locations outside the UK.  In giving me your data, you agree to this. Unfortunately as the internet is not totally secure I am unable to personally guarantee 100% the security of your data, however I have extensively researched to find the best service provider for this purpose. If, for any reason, you do not wish to have any medical information you give me stored in a secure online database, please confirm this to me by email at serenity@soulsticetherapies.co.uk.

  • writeupp.com – For the purposes of recording medical history and ongoing treatment notes.

Storage of Payment Details – Financial transactions between us might include some personal data. I am required to keep this information for the current financial year plus an additional six years for accounting purposes.

I do not store your card details, nor do I share customer details with any 3rd parties.

  • In person card payments are made through Squareup.
  • Online payments are made via Stripe.

Disclosing Your Information – I will not disclose your personal information to any other party except:

  • Where I am legally required by law
  • To further fraud protection and reduce the risk of fraud.
  • In the event that I sell any or all of my business – you are welcome to ask for your information not to be included in such a transaction, should it ever occur.

Website Third Party Links – Sometimes I may link to third parties on the site. This does not mean that I endorse or approve their privacy policy and I advise you to review it before sending them any personal data.

Access to your Information – In accordance with the new General Data Regulation Protections (GDRP: in effect from 25 May 2018) you have the right to access any information that I hold relating to you. If you need to complain about how I am handling your personal data, please email serenity@soulsticetherapies.co.uk or use the “Contact” form on the website. Your ultimate point of contact for all data protection matters in the UK is the Information Commissioner’s Office. See the Contact us page on the ICO website.

Contacting Me – If you have any questions, please email me:

serenity@soulsticetherapies.co.uk

Business address:

Serenity Lodge, Lower Lakes, Straight Drove, Chilton Trinity, Bridgwater, Somerset TA5 2BQ

Julie Fox, trading as Soulstice Therapies – sole trader

Last updated 4th August 2019

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