• All bookings made require a minimum 24 hour notice period for cancellation and are fully refundable within this time frame. Where cancellation is requested with less than 24 hours notice, a fee amounting to 50% of the cost of treatment may be incurred unless the appointment space can be filled by another client, or the cancelled treatment is immediately rebooked for another date.
  • The waiver of the cancellation fee is at the discretion of Soulstice Therapies based on individual circumstances.
  • Where a client cancels 3 consecutive appointments with less than 24 hours notice, Soulstice Therapies reserves the right to refuse future treatments to that client, depending on circumstances.
  • Gift vouchers are normally sent out via 1st class Royal Mail within 3 working days of purchase. If a voucher is purchased over a holiday period e.g. Christmas, or during a postal strike, in order to ensure it arrives promptly, it may be issued as an e-voucher (emailed to the purchaser or their recipient). Any other unusual circumstances occurring that affect gift vouchers or treatments will be notified on the website and social media pages.
  • Purchases of gift vouchers are non-refundable once the voucher has been issued, but are transferable to another recipient.
  • Gift vouchers are limited to an expiry date of 6 months from purchase. However, where a booking is placed beyond this period, as long as the contact was made within the 6 month time frame, the voucher will remain valid. If the booking is then cancelled but rebooked immediately for another date, the voucher will still remain valid but only once. Further cancellations will invalidate the voucher.
  • If a voucher recipient would prefer a different treatment to that which has been purchased, they can change their choice of treatment. Where there is a difference in cost, the difference must be met by the voucher holder following their treatment or, if a credit difference, can be taken off a future treatment booking. Change cannot be given for treatments less than the voucher value.
  • Soulstice Therapies reserves the right to alter or extend these terms at any time.

 

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